How do I watch videos once I’ve ordered them?

Once you have registered and created a unique username and password, the page of the ordered event will feature a list of links taking you to each fight. The only way to watch the fights is to click on the “Watch!” link for each corresponding match.

Why can’t I see the video?

From time to time there is a real problem with a video. To report this, fill out the form here. However, 99% of the time the problem may be on the user’s end. There are a couple of things that you can do that might fix the problem:

• Change browsers. Safari users occasionally report longer delays in video loading times.
• Check how much bandwidth you have here. You should have at least 756K/sec of bandwidth to be certain that your videos will play smoothly without interruption. If your connection is slower, you just need to give the video a moment to download before you can watch it comfortably.
• Clear your cache and retry the video.
• Close your browser, reopen it and retry the video.
• Restart your computer and retry playing the video.

Do I need high speed internet to watch this event? What else do I need?

Yes, you need broadband internet to watch our videos. All BoxExpo events are only available on our website, and viewable only on the internet for now. The required minimum setup is:

• 768K or higher download speed
• A PC or Mac with: 1GB RAM and processor speed of 1.7gHz or better
• Internet Explorer 7 or later or any other browser
• Flash Player 8 installed in your browser (see “Get Adobe Flash Player” below to get the latest version)
• The site was designed for a monitor of 1024×768 or higher resolution, but lower resolutions should work

I bought twice by mistake (or I bought the wrong event)…will you refund my money?

Yes, just send us your PayPal order number in the form here and we’ll credit the incorrect buy. Please NOTE: if you’ve watched an event, you cannot get a refund.